RECEPTION WORKING HOURS : 8 a.m. - 8 p.m.
CHECK-IN: from 3 p.m. (Guests may arrive earlier and leave their luggage at the hostel.)
CHECK-OUT: until 10 a.m.
BREAKFAST: 8 a.m. - 10 a.m.
The total amount of the bill must be paid at the check-in. You may pay with cash or card.
CANCELLATION AND MODIFICATION POLICY
Cancelation policy of 48hours.
All changes / cancellations / modifications (such as changes in arrival time, postponing the arrival date, reducing the length of the stay, ..) MUST be made by E-mail (not by phone) directly to the hostel via the E-mail address on the booking confirmation and can be accepted free of charge at least 2 days (48 hours) prior to arrival date. No exceptions.
All late cancellations / modifications or no-shows during the week will be automatically charged for the cost of ALL nights of the reservation to the credit card provided with the booking.
At the check-in, a 10 € deposit will have to be made for the locker key. We’ll return the 10 € at the check-out, when you return the locker key.
Wireless internet connection is available all over the hostel, including the rooms. Ask for the password in reception.
We offer a laundry service (cleaning & drying), for additional fee, approximately of 4 kg. If you stay more than 4 nights, the laundry service is for free. If you need to iron your clothes, we’ve got an iron and ironing board to use free of charge. Just ask at reception.
We offer a parking space in our courtyard for an additional fee.
Each bed has its own locker-drawer in each room, for personal use. You must use the locker-drawer corresponding to the number of your bed. Don’t use another guest’s locker.
For your security, we have security cameras at the hostels entrances.
Please keep silence from 10 p.m. onwards, especially in the rooms.
When staying and departing from the hostel, please leave the room/common areas/bathroom clean and tidy and as you found it on arrival.
The comfort, safety and security of our guests is of paramount importance to us at Vila Veselova. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property.
Vila Veselova is not responsible for any loss, theft or damage to your equipment and belongings while you stay at our hostel. Please use the locker that you’re entitled to in the room.